These General Terms and Conditions of Delivery (hereafter: GTC ) are issued by TECHNOCOM KÁBELTECHNIKAI GYÁRTÓ ÉS FORGALMAZÓ KFT. (Headquarters: 1224 Budapest, Barackvirág utca 4. Company registration number: 01-09-467067 ; registration court: Capital Court as Company Court; Tax number: 12128024-2-43; e-mail: info@technocom.hu, phone number: (1) 2041671 , hosting service provider: Magyar Telekom, Budapest, Hungary, email address: ugyfelszolgalat@telekom.hu
, hereinafter referred to as: Provider or Technocom Kft, contains the terms of use of the services available on its website ( www.technocom.hu ). to visitors and users of Technocom Kft.'s web shop in the further text of the General Terms and Conditions as User or Customer .
Supplier and User or Buyer hereinafter together: Parties .
The main function of this web-shop is to present our products online and, in case of purchase intention, to provide information on their purchase methods and to enable the purchase.
Users can search for information on our website without any kind of registration, and can also create their own account by registering, with their name and data, e.g. by entering your e-mail address. If the User places an order on technocom.hu without using a Personal account, he creates a Personal account with the data provided during the order. My account contains the data and information provided by the User during registration and when placing an order. The User during registration or you must provide real data when placing an order. The User is responsible for ensuring that the data provided by him/her meets the reality and the requirements of completeness and timeliness. If the Supplier becomes aware that the data provided by the User contains (also) non-real elements, the Supplier has the right to restrict the User's access to his own account and to exclude the User from using technocom.hu.
The Supplier is entitled to restrict the User's access to his/her own account and to exclude the User from using technocom .hu even in the event that the User uses the technocom .hu web store and website or its services in an abusive manner. Abusive use of the platform is considered, for example, if the User places an order for one or more products, but intentionally does not receive them during the delivery of the products due to his own fault.
Data management rules
The supplier's data protection information is available on our website, under the data protection information link.
Managing cookies on our website: a cookie is a small file that is placed on your computer when you visit a website. Among other things, cookies collect information, remember the individual settings of the visitor, are used e.g. when using the online shopping carts, in the order process, and in general they facilitate the use of the website for users.
Our website uses cookies in the Data Management section.
Products
Our website primarily contains news technology products, electronic consumer goods, and safety technology goods. product data sheet, brochure, and on our website you can also find the product's handling and use instructions, it is advisable to look at both, because it is possible that you can find out about the detailed properties of the selected product from the product's user manual.
The Content displayed in the present web-shop, the description of the Products, or the images in the web-shop are only illustrations, they do not represent the Supplier's offer or contractual commitment, in many cases they only serve the purpose of presentation. The reason for this is that the descriptions, images, and videos in the web shop often illustrate the conditions of use, which, however, do not form part of the content of the product, and certain properties may change due to the further development of the product in the meantime.
The Supplier reserves the right to change the technical information displayed in the web shop.
Sale price: The sale price of the Product offered for sale on the Supplier's website includes VAT and all other possible taxes, this sale price does not include the delivery fee, i.e. the purchase price to be paid by the User is increased by the cost of delivery.
The delivery fee is assumed by the Supplier if the net value of the order, calculated without VAT, reaches HUF 100,000 net.
The Supplier must always inform the User of the delivery fee when placing the online order, and if this is not possible for some reason, then in certain cases we are obliged to clearly inform the User of the full purchase price after the order has been placed.
Supplier distributes in the Jelen web-shop new, original packaging, products from a controlled source, with a manufacturer's license.
The supplier may distribute repackaged products or sample pieces at a discount, but must always indicate this in the product description.
Contract : between the Supplier and the Buyer regarding the sale/purchase of products and services displayed in this technocom.hu web-shop, in accordance with the provisions of these Terms and Conditions, without the simultaneous physical presence of the Supplier and the Buyer. Language of the contract: Hungarian. The contract is not considered a written contract.
Newsletter : a commercial message or communication periodically sent electronically by the Supplier to Users who have subscribed to the newsletter service, which is about changes and novelties affecting the technocom.hu site, the Products displayed on technocom.hu and/or organized/undertaken by the Supplier in a given period informs and provides information about promotions and discounts;
If the User registers and creates an account in this web-shop, he accepts that the Supplier sends him commercial or technical information about the products, e.g. through newsletters or direct inquiries.
The Supplier treats the User's data confidentially and does not pass it on to third parties. The User can, of course, unsubscribe from this option at any time, in which case the Supplier will stop sending the information.
Unsubscribing from the newsletter and notifications does not constitute a rejection of these General Terms of Use.
Order : the Buyer makes a purchase offer to the Supplier for one or more Products in this web-shop, which the Supplier accepts or rejects in a confirmation sent by e-mail; the Buyer is entitled to modify or cancel the Contract until the Order is fulfilled.
Writing evaluations, comments, questions and answers: after 14 days after the Order, the Supplier may ask the Buyer to evaluate the Product purchased by him, via an e-mail sent to the e-mail address specified in his account. With this evaluation, the Buyer facilitates the proper information of other Customers/Users, the development of new services, and the creation of more detailed product descriptions. Submitting the evaluation is voluntary, the Supplier undertakes no obligation to always analyze and display the submitted evaluations.
Ratings, comments, questions and answers may be uploaded by the User or Supplier in the "Ratings" menu item of the product. The information can be positive or negative and related to the properties or use of the product. By uploading the Evaluation/Comment, Users consent to Technocom Kft using this content, modified or moderated, for promotional and/or any other purpose. By uploading the Evaluation/Comment, the User accepts that the Supplier moderates, shortens or even does not display them. During moderation, the Supplier acts on the basis of general human and moral standards, desirable speech style and drafting principles.
PROCESS OF ORDERS
Own account In order to place an order in
this web-shop, the User must create an own account in this web-shop by entering his name, e-mail address and password.
If the User places an Order on technocom.hu without using his/her own account, he/she creates his/her own account with the data provided during the Order.
Placing an order In
the technocom.hu web-shop, the User can place an Order electronically by placing the selected Product(s) in the Basket, at the same time providing the delivery and invoicing data required to complete the Order, and selecting the payment and method of receipt. Placing the Product(s) in the Cart does not mean finalizing the Order.
After accepting these GTC, the User can finalize the Order (offer) by clicking the Order button.
By finalizing the Order , the User/Buyer declares that the data provided by him/her necessary for the purchase correspond to reality, and consents to the Supplier using and handling them for the purpose of fulfilling the Order, in particular that, if necessary, the Supplier may contact him/her using the provided contact details (email or phone) on any By finalizing the Order, the User undertakes to settle the consideration for the Order using the payment method indicated by him, failing which the Supplier may refuse to fulfill the Order.
If an online User has generated an incorrect order due to a data entry error, the Order can of course be canceled if the Supplier is notified of this in writing on the online interface or by email immediately after receiving the Order confirmation.
Confirmation of the order, creation of the contract
The automatic first system message received by the Buyer via e-mail after placing the Order is informative and informs that the Order has been received by the Supplier and that the Supplier's data system has recorded the Order.
This message does not constitute confirmation of the Order by the Supplier.
If this confirmation is not received by the Buyer within the expected deadline depending on the nature of the service, but within 3 working days at the latest, the Buyer shall be released from the binding offer or contractual obligation.
The Contract between the Supplier and the Buyer is established when the offer made by the Buyer becomes accepted by the Supplier - when the Buyer receives a confirmation of acceptance or rejection of the Order from the Supplier via e-mail (second confirmation message). The notification of acceptance also includes the notification of the expected delivery time of the Products ordered by the User.
The order and its confirmation shall be deemed to have been received by the Supplier or the Buyer when it becomes available to him.
In the case of online payments (online bank card payment or bank transfer), the Supplier is not responsible for any additional costs incurred by the Buyer, which depend on the payment method chosen by the Buyer or the Buyer's card-issuing bank (in particular, but not exclusively, foreign exchange rates, other costs). The Buyer is responsible for the consequences of choosing the selected payment method.
The Supplier reserves the right to reject the Order placed by the User or to confirm less than the quantity of Products included in the Order, depending on the stock. In particular, if the quantity of the ordered products exceeds the quantity used in the household, as well as if the order is placed during a discount campaign.
The Supplier will notify the Buyer of this by e-mail. In such a case, the Supplier will refund to the Buyer the sales price of the Products already paid by the Buyer, but not confirmed by the Supplier.
The Supplier undertakes to repay the Sales Price in the following ways:
• If the Buyer settled the Order by online bank card payment, the repayment will also be refunded in this way to the financial institution that issued the bank card; or the Supplier can also choose reimbursement by bank transfer.
• If the Purchaser paid for the Order by bank transfer, the Sales Price will be refunded to the bank account specified by the Purchaser in the form of a bank transfer; .
• If the Buyer sends the Order cash on delivery to the Post Office or paid to the courier service, since the Supplier also receives bank transfers from these third-party companies in such cases, the refund will also be made by bank transfer to the bank account provided by the Customer. The supplier does not accept refunds in cash.
If the Supplier cannot fulfill the delivery of the Product(s) ordered by the Buyer, it is obliged to inform the Buyer about this and to refund the value of the Order within 7 days, if it has been settled and the Buyer has expressed and accepted the fact of termination of the contract. The Parties may also agree on the rescheduling and/or modification of the execution of the Order.
The Supplier may - with simultaneous notification to the Buyer - cancel the Buyer's Order without legal consequences, in the following cases: - if the Buyer has indicated an online payment method and the financial institution issuing the card does not authorize the transaction; – if the Buyer has indicated an online payment method and the partner providing online payment cannot validate the transaction; – if the data provided by the Customer do not reflect reality, are not complete, or do not enable the fulfillment of the Order;
Possible incorrect price: if, despite the Supplier's care, an incorrect price appears on the website, especially with regard to the obviously incorrect, e.g. significantly different from the well-known, generally accepted or estimated price of the product, including a striking disproportionate value, as well as a HUF "0" price that may appear due to a system error, the Supplier is not obliged to deliver the product at an incorrect price, but can offer delivery at the correct price, in the knowledge of which the Buyer may abandon his intention to purchase. The customer is entitled to this right of withdrawal without giving reasons.
The order is considered a contract concluded electronically, which is governed by Act V of 2013 on the Civil Code, Act CVIII of 2001 on Electronic Commerce Services and certain issues of services related to the information society. are governed by the law.
DELIVERY, ACCEPTANCE AND DELIVERY OF PRODUCTS
The Supplier undertakes to deliver the ordered Product - through its contracted delivery partners - to the delivery address in Hungary specified by the Customer during the Order.
It is also possible to pick up goods in person (upon special request) at a service point at Budapest, XIV.kerulet, 1143 Semsey Andor u.9, but only after prior consultation and confirmation.
The supplier ensures the appropriate packaging of the ordered Product and the sending of the accompanying documents.
The supplier undertakes delivery only to addresses in Hungary. In the event of a request for delivery to another country, the Supplier is entitled to calculate the delivery fee separately and communicate it to the Buyer.
The Supplier informs the Buyer in advance about the cost of delivery during the process of placing the Order, as well as on the Website's dedicated interfaces. Likewise, the Supplier informs the Buyer in advance of the expected delivery date of the Product.
The products are delivered via a courier service or a parcel (point) service, notifications and communications related to the delivery of the Products - especially with regard to the expected date of delivery - are for informational purposes only, they do not become part of the contract. Based on this, neither the Supplier nor the Buyer may request compensation from the other party in the event of failure or non-compliance with the statements and information provided in connection with the delivery.
The Buyer is obliged to check the quantity and quality of the ordered Product(s) without delay after delivery or receipt. Within this framework, the Buyer must, at the same time as unpacking the package, make sure of the detectable defects of the Product, as well as whether the product corresponds to the product recorded and confirmed in the order, and to the ordered quantity. If, in the presence of the delivery courier, the Buyer notices when opening the package that the Product is damaged, has an aesthetic or other defect, he may refuse to accept the Product or Products and may return the Product(s) by courier .
TRANSFER OF TITLE IN PRODUCTS
Ownership of the Products is transferred to the Buyer upon receipt of the Product, if the Buyer has paid the purchase price of the Product in full.
INVOICING
The sales prices of the Products in this web-shop are in HUF and include VAT, as well as the fees and taxes charged to the product (e.g. environmental protection product fee , etc.).
The customer has the right to decide which of the available payment methods (including prepayment) whichever you choose. In the application of the VAT Act, it is not considered an advance payment if the party obliged to pay the consideration, based on its own decision, pays earlier than the performance date.
The price, payment method and payment deadline are indicated in each Order. The Supplier issues an advance request and/or invoice to the Buyer regarding the ordered Products, the Buyer is obliged to forward all the data and information necessary for the issuance of the invoice in accordance with the applicable legislation.
The purchase price of the Products to be purchased, the payment method, and the payment deadline are indicated on the invoice for each fixed Order. The Supplier issues an invoice for the ordered and delivered Products in accordance with the applicable legislation. It is the Buyer's responsibility to record all relevant data for the invoice to be issued - in accordance with reality. In case of failure to do so, or incomplete or incorrect recording by the Buyer, the Supplier cannot be obliged to issue a new invoice.
If the invoice contains an excise product, it is not suitable for proving the origin of the excise product in case of resale.
The Supplier primarily provides the Customer with the invoice for the sold Products electronically.
Buyer's right of withdrawal
45/2014 on the detailed rules of contracts between the consumer and the Supplier. (II. 26.) Based on the provisions of Government Decree (hereinafter: Government Decree), you have the opportunity to withdraw from the contract within 14 days of receiving the product, i.e. the Buyer (if he is considered a consumer) has the right of withdrawal (the right to return the product). With a few exceptions, the Buyer may exercise this right without giving reasons.
The Consumer can exercise his right of withdrawal by using the sample declaration in the Government Decree or by sending a clearly worded but clear declaration of the damage to the Supplier by e-mail or by post. The Consumer's intention to withdraw must be clearly stated in the statement. The declaration of withdrawal can be made within 14 days of receiving the product, the Supplier will confirm the receipt of the declaration by email.
The right to withdraw from the Contract or the return of the product may NOT be exercised in the following cases:
1. in the case of a contract for the provision of a Service, after the performance of the Service as a whole, if the Supplier has started the performance with the express, prior consent of the Buyer, and the Buyer has taken note , that you lose your right of termination after the completion of the service as a whole;
2. in the case of a non-pre-manufactured Product that was produced based on the Buyer's instructions or at the express request of the Buyer, or in the case of a Product that was clearly tailored to the Buyer;
2. with respect to a perishable or short-term Product;
4. with regard to a Product with closed packaging that cannot be returned for reasons of health protection or hygiene after it has been opened after delivery;
5. with regard to a Product which, by its nature, is inseparably mixed with other Products after delivery;
6. with regard to the sale and purchase of audio and video recordings in sealed packaging, as well as copies of computer software, if the Buyer has opened the packaging after the handover;
7. with regard to newspapers, magazines and periodicals, with the exception of subscription contracts;
8. with regard to the digital data content provided on a non-material data carrier, if the Supplier has begun performance with the express, prior consent of the Buyer, and the Buyer has simultaneously declared with this consent that he/she will lose his right of withdrawal after the commencement of performance.
9. in the case of any other special products or circumstances in this web-shop, to which the attention of the Supplier User must be drawn clearly and conspicuously.
The consumer may not exercise his right of withdrawal/termination with regard to the digital data content provided on a non-tangible data medium, if the business has started performance with the express, prior consent of the consumer, and the consumer has simultaneously declared with this consent that he will lose the right of withdrawal/termination after the start of performance. right of termination.
The supplier reserves the right to refuse acceptance of the returned product(s) in relation to one or more of the products returned by a user in a significant number and/or several times or on a regular basis, if abuse of the 14-day product return service is detected, or suspicions arise regarding the abuse of the 14-day product return policy. In such cases, the Supplier may initiate an investigation with the competent authorities.
Return of the product to the Supplier in case of cancellation by the Buyer and refund of the consideration
If the Buyer has notified his intention to cancel in time (within 14 days of receipt of the goods), then the Buyer must arrange for the Product to be returned to the Supplier immediately, but no later than within another 14 days after the notification.
The Product is returned to the Supplier at the Buyer's expense. The Supplier may withhold the refund of the Sales Price until the ordered Product is returned to the Supplier.
The price of the received and returned Product can only be refunded if the Product is in undamaged, like-new condition, has only been tested, i.e. it does not contain signs or traces of long-term operation, and it is complete, and not a single accessory or part of the product is missing, and its packaging is such that it can be returned in it, in order to ensure that the product or its accessories are not lost or damaged during the return.
The Supplier reserves the right to document the damaged condition to the Buyer if the product is used in excess of what is necessary to determine the product's operation or if a damaged product is returned, and to reimburse the Buyer for the reduced value or the price reduced by the degree of damage.
If the Consumer specifically chooses a mode of transport other than the least expensive usual mode of transport, the company is not obliged to reimburse the resulting additional costs.
ACCESSORIES WARRANTY, PRODUCT WARRANTY and WARRANTY
In the event of defective performance by the Supplier, the Buyer may assert a warranty claim against the Supplier in accordance with the rules of the Civil Code and Government Decree 45/2014 (II.26).
Faulty performance
The seller of the product, the party performing the service, performs incorrectly if the service does not meet the quality requirements established in the contract or law at the time of performance.
The obligee does not perform incorrectly if the buyer was aware of the error at the time of the conclusion of the contract, or should have known of the error at the time of the conclusion of the contract.
The concept of presumption of defective performance means that in the case of a contract between a consumer and a business, it must be assumed until the contrary is proven that the defect recognized by the consumer already existed at the time of performance within one year of the performance, unless this presumption is based on the nature of the matter or the defect incompatible with its nature.
The accessory warranty
The accessory warranty means that the obligee (the seller of the product, the party providing the service) is liable for the product's defect (more precisely, for a defect that occurs due to a defect already present in the product at the time of purchase).
This responsibility of the supplier is based only on a defect in the product, the cause of which is already present in the product at the time of purchase, but is not yet recognizable (this is why it is called a hidden or manufacturing defect).
The customer - at his choice - can make use of the following accessory warranty claims:
He can request repair or replacement, except if the fulfillment of the claim chosen by the Consumer is impossible, or if it would result in disproportionate additional costs for the obligee - compared to the fulfillment of another accessory warranty claim - taking into account that the service is represented in a faultless condition value, the severity of the breach of contract and the damage to the rights holder's interests caused by the fulfillment of the warranty right.
If you did not or could not ask for the repair or replacement, you may request a proportional reduction of the sales price or, in the case of real estate, the Customer may repair the defect at the Supplier's expense, or have it repaired by someone else or, as a last resort, withdraw from the contract with a refund of the sales price.
In accordance with the provisions of the law, there is no room for cancellation due to an insignificant defect. You can switch from your selected accessories warranty to another, but the cost of the switch is borne by the Customer, unless it was justified or the Supplier gave a reason for it.
The buyer is obliged to report the defect immediately after its discovery, but no later than within two months from the discovery of the defect. The consumer is responsible for damage resulting from the delay in communication.
Within 12 months from the date of delivery, there is no other condition for validating the accessory warranty claim other than the notification of the defect, if the Customer proves that the product or service was provided by the Supplier. However, after 12 months have passed since the performance, the Customer is obliged to prove that the defect recognized by the Customer was already present at the time of performance.
PRODUCT WARRANTY
The concept of product warranty means that in the event of a defect in the product sold by the company to the consumer, the consumer can demand from the manufacturer to correct the defect in the product, or - if the correction is not possible within a suitable time limit, without harming the interests of the consumer - to replace the product.
In the event of a product warranty claim, the Buyer must prove the defect of the product.
After discovering the defect, the consumer is obliged to notify the manufacturer of the defect without delay. An error communicated within two months of the discovery of the error must be considered communicated without delay. The consumer is responsible for damage resulting from the delay in communication.
The Buyer may assert a product warranty claim within two years of the product being placed on the market by the manufacturer. After this deadline, you will lose this right.
The manufacturer is only released from the product warranty obligation if it proves that
· he did not manufacture or distribute the product as part of his business activity or independent occupation;
· at the time the product was placed on the market, the defect was unrecognizable according to the state of science and technology; or
· the product's defect was caused by the application of legislation or mandatory official regulations.
It is sufficient for the manufacturer (distributor) to prove one reason for the exemption.
WARRANTY
There are two types of warranty:
· based on legislation, the so-called mandatory warranty and
· based on the agreement of the parties, so-called contractual warranty.
In case of faulty performance, the Supplier shall comply with Act V of 2013 on the Civil Code (Ptk.) and 151/2003. (IX. 22.) Obliged to provide a guarantee based on a government decree.
The guarantee - commonly known as "guarantee" - means that the party providing the guarantee (Supplier) is responsible for faultless performance in such a way that in the event of a quality complaint arising during the warranty period, it is exempted from responsibility only if it proves that the defect the reason arose after performance, typically due to improper use or handling of the product by the consumer.
I would like to draw your attention to the fact that due to the same defect, you cannot assert an accessory warranty and warranty claim, or a product warranty and warranty claim at the same time, in parallel with each other.
The holder of the warranty can only be a consumer, i.e. a natural person acting outside the scope of his profession, independent occupation or business activity. This means that non-consumer organizations and companies are not entitled to the mandatory warranty.
the warranty claim:
The number of years of warranty depends on the price of the product covered by the mandatory warranty. The warranty period can be 1 year, 2 years or 3 years depending on the price of the product.
If the price of the product covered by the mandatory warranty falls between HUF 10,000 and HUF 100,000, the product is covered by a 1-year warranty.
If the price of the product covered by the mandatory warranty falls between HUF 100,001 and HUF 250,000, the product is covered by a 2-year warranty.
If the price of the product covered by the mandatory warranty exceeds HUF 250,000, a 3-year warranty applies to the product.
Procedure for validating a warranty claim:
The place of asserting a warranty claim can be the Supplier's registered office, site, branch or repair service. The consumer can decide which one to turn to with his need for repair.
We recommend that you choose the repair service listed on the warranty card (its address can be found on the attached warranty card), because the administration is faster this way, so the product will be sent to the repair service immediately. initiates, in this case the Supplier will take over the defective product and take care of its transport to and from the specialist service. For administration, you need the defective product, the invoice or receipt received at the time of purchase, and the attached warranty card.
In case of exchange, a "Certificate of Entitlement to Exchange" issued by the warranty repair service is required.
Irregular issuance of the warranty card or failure to make the warranty card available to the consumer does not affect the validity of the warranty. In the event that the warranty certificate is not provided to the consumer, the conclusion of the contract shall be considered proven if the consumer presents a receipt or invoice confirming the payment of the consideration.
If, during the warranty period specified in the legislation, the consumer product fails again after three repairs - in the absence of a different provision by the consumer - and if Act V of 2013 on the Civil Code 6:159. On the basis of § (2) point b), the consumer does not demand a proportional reduction of the purchase price, and the consumer does not wish to repair the consumer product at the Supplier's expense or have it repaired by someone else, the Supplier is obliged to replace the consumer product within eight days. If it is not possible to exchange the consumer item, the Supplier is obliged to refund the purchase price to the consumer within eight days of the proof of payment of the consideration for the consumer item presented by the consumer - on the invoice or receipt issued on the basis of the General Sales Tax Act.
If the consumer item is not repaired by the thirtieth day from the notification of the repair request to the Supplier, - unless otherwise ordered by the consumer - the Supplier is obliged to replace the consumer product within eight days after the unsuccessful expiration of the thirty-day deadline. If it is not possible to exchange the consumer item, the Supplier is obliged to pay the purchase price indicated on the proof of payment of the consideration for the consumer item presented by the consumer - on the invoice or receipt issued on the basis of the General Sales Tax Act - within eight days after the ineffective expiration of the thirty-day correction period. to refund to.
The defect is not covered by the warranty if its cause occurred after the product was handed over to the User, so for example, if the defect was caused by:
1. improper installation , e.g. if the contents of the operating instructions were not taken into account (unless the commissioning was carried out by the Supplier or its representative)
2. improper use, disregarding the contents of the operating instructions 3. improper storage, improper handling, damage4. caused by elemental damage, natural disaster.
INTELLECTUAL PROPERTY
In accordance with the definition contained in these GTC, the Content includes, in particular, but not exclusively, the logos, graphic elements, trademarks, images, videos, animations, multimedia texts and/or any other content displayed in this web shop. All of this is specifically the property of the manufacturers or the Supplier and the Supplier reserves all rights in this regard.
The User may download, copy or use the Content, or a part of it, solely for personal use in accordance with the provisions of these General Terms and Conditions. In addition to personal use, the User is not entitled to copy, distribute, communicate, transfer, modify and/or otherwise change, use, or place the Content in any other context other than the original without the express written consent of the Supplier.
Any Content to which the User has access is subject to these GTC .
VIS MAJOR
This term means any reason, case, or circumstance that is unforeseeable, uncontrollable, and/or a reason that affects the Supplier but is independent of it, the occurrence of which makes it impossible for the Supplier to fulfill its obligations under these GTC (e.g. transport problems, strikes, epidemics, exposure to weather, etc.) None of the parties can be held responsible for non-fulfillment of contractual obligations in the event that it results in part or in whole from Force Majeure.
If the Force Majeure does not end within 15 (fifteen) days of its occurrence, either party may - with simultaneous notification to the other party - terminate the contract, without the other party being able to claim compensation.
APPLICABLE LAW, COMPLAINT HANDLING, RIGHTS ENFORCEMENT
Hungarian law applies to this Agreement.
If the Buyer / User has a complaint about any issue, please notify us at the Supplier, at our company's central location and address (our contact details can be found on the home page of these GTC and in the Contact section of our website), you can write us an email or letter, but we are also available on our phone number.
We welcome user comments and if you have a complaint online, we will try to remedy it quickly.
CLV of 1997 on consumer protection. in accordance with the provisions of the Act, if a consumer dispute arises between the Supplier and the Customer and is not settled during negotiations with the Supplier, the Customer, who is considered a consumer, may apply to the conciliation body competent according to his place of residence and place of residence and initiate the procedure of the Body, or he may apply to the competent body according to the seat of the Service Provider Also to the Conciliation Board. Name of the conciliation body competent according to the seat of the Supplier: Budapesti Békéltető Testület seat: 1016 Budapest, Krisztina krt. 99. III. em. 310.; In order to settle the consumer dispute, the Supplier uses the conciliation board procedure and cooperates during its procedure. The Buyer (in the case of a Consumer) may contact the regional office in relation to his consumer complaint. More information on this is available at the following link: https://fogyasztovedelem.kormany.hu/#/fogyasztovedelmi_hatosag
The Supplier and Clients/Buyers, who are not considered Consumers according to the law, should first try to settle disputes that may arise between the Parties amicably, or, if this is not possible, the Arbitration Court of the Hungarian Chamber of Commerce and Industry in Budapest is responsible for the legal settlement of disputes.
Questions not regulated in these GTC and the interpretation of these GTC are governed by Hungarian law, in particular Act V of 2013 on the Civil Code ("Ptk") and electronic commercial services, as well as services related to the information society CVIII of 2001 on questions the relevant provisions of the law.
The Supplier reserves the right to update the provisions of the General Terms and Conditions of this Website, or to modify them from time to time, so that they reflect up-to-date the operating method and conditions of the website, or changes in the legal environment. In such cases, a modified version of the GTC will appear on the page. It is worth checking the content of the General Terms and Conditions in this web shop from time to time. The Buyer/User may object to the General Terms and Conditions of Delivery after their publication in the web shop.